Return Policy

Cameleonswimwear will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact
• Any sign of damage will compromise Cameleonswimwear guarantee 

Item(s) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact hello.cameleonswimwear@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Exchanges (if applicable)

For all returns or exchanges, please contact hello.cameleonswimwear@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at helloskinpassion@gmail.com and allow us the opportunity to investigate the matter further. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team hello.cameleonswimwear@gmail.com

If you do not report the damage to us within this 48 hour period, we may not be able to honour your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. Cameleonswimwear does offers a full refund or a replacement if packages that arrived are badly damaged. If packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello.cameleonswimwear@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.